Rudeness in the workplace is up dramatically in the last 14 years, according to this Harvard Business Review podcast (click below to listen) by Christine Porath, associate professor at Georgetown University’s McDonough School of Business. And there’s reason to believe there’s a cost associated with it.
As professional communicators, we can help set a tone of civility in our corporate communications and by our own behavior. After all, good manners, at their best, aren’t about being stuffy or pretentious, but about being respectful of our fellow human beings. Living together in a home, community or nation means that our ideas and behaviors will inevitably impact those around us. Civility and common courtesy can act as a lubricant for social behavior—making life more pleasant for everyone.
I say it’s time we buck this trend, and decide that civility isn’t just good for corporations, it’s good for neighborhoods, communities and cities.