There once was a study of doctors and lawsuits, and what it found may surprise you. Those who showed up with their patients in a warm, professional way were less likely to be sued than their colleagues with better outcomes who didn’t exhibit those traits.
People judge professionalism by “faux indicators” that may or may not be tied to their skills or talent. It’s a mental shortcut, even if it isn’t always true. You’ve probably experienced this, too. If you walk into a clean restaurant, for example, you’re more likely to assume the food is good.
That’s why paying attention to the traits people assign to professionalism and competence is important. No matter how good you are at your job, if you’re missing some of these, you may not be inspiring confidence.
Here are some of the common traits people see as an indication of professionalism.
Appearance & Presence
Does my apparel reflect the professional I want to be? (This can vary by industry, but if in doubt, look at how the people dress who are in roles you aspire to.)
Do I look neat and well-groomed?
Am I standing/sitting with good posture?
Communication
Is my language clear, concise, and respectful?
Am I prepared to listen actively (not just talk)?
Are my emails/texts/messages free of typos and tone missteps?
Do I look people in the eye when I talk with them?
Reliability
Am I usually on time or a few minutes early?
Have I reviewed the materials/info needed prior to a meeting?
Do I meet my commitments and keep my word?
How often do others have to remind me of a promise I made, but haven’t delivered on?
Interpersonal Behavior
Do I enter a room ready to acknowledge the people there--or am I distracted or on my phone?
Do I greet people by name, with a smile, and create connection?
Do I frequently interrupt or dominate?
Do I handle disagreement calmly and respectfully, but with clarity?
Work Artifacts & Environment
Are my slides/documents clean, concise, and well-organized?
Is my workspace or background (if virtual) free of clutter?
Do my materials follow professional standards?
Trust & Follow-Through
Am I ready to confirm next steps clearly?
Do I have a plan to follow up promptly afterward?
Am I prepared to deliver on commitments made?
These are all habits that can be learned with effort—and have a big pay off. So don’t cheat yourself of the respect and reputation you desire. Pay attention to these details and see what happens!