IT ISN’T ENOUGH TO BE GOOD AT YOUR JOB. YOU NEED TO TELEGRAPH ATTRIBUTES THAT BUILD CREDIBILITY AND TRUST.

Impressions are often formed by things that aren’t actually tied to the quality of our work. Which is why it’s important to pay attention to the signals we project.

Here are some of the most common work behaviors that build credibility—beyond possessing particular industry skills.

Being punctual. Showing up and ending meetings on time conveys that you are in charge of your time and know how to manage it. It also shows respect for others’ schedules—and telegraphs your respect for company resources. Keep in mind that in a 6-person meeting, if a meeting is delayed because you are 10 minutes late, you’ll have wasted both your colleagues’ time and an hour of company time.
Answering emails promptly—within the same business day is considered most responsive. But if you can’t resolve the problem quickly, let the sender know when to expect resolution—and deliver on that promise.
Cultivating a clear and confident communication style. Avoid walking into meetings flustered and distracted, dominating a meeting, or going off topic. Use clear language that conveys both warmth and confidence. Remember that actions speak louder than words, so we are always communicating—even when silent.
Being accountable. Own your mistakes and make them right. Do what you say you will—without being reminded. Want to add some wow factor? Anticipate what your team and customers need and show up with that before they ask.
Being respectful. Disagree without being disagreeable. Treat others with courtesy, regardless of position. And avoid crude or negative language.
Taking initiative. Anticipate challenges and bring solutions before they happen. Taking initiative without needing constant direction is a sign of mature leadership.
Cultivating good organizational habits. Keeping workspaces, schedules, and tasks well-managed will make you and your team more effective. Most people require to do lists to track their responsibilities.
Dressing for the job you want. Apparel is a type of communication—it conveys insights into how we see ourselves. Since dress codes vary by industry and organization, pay attention to the dress of colleagues in the positions that you aspire to.
Showing up focused and prepared. Come to meetings ready to contribute—and make sure your comments stay on topic. Read material in advance. If you’re calling the meeting, create an agenda. Join the meeting with a presence that says “I’m focused on the work before us.”
Meeting your deadlines without reminders. Know the status of your commitments and meet them. Your team relies on smooth and timely handoffs.
Keeping confidences. Stay clear of office gossip, and you’ll develop a reputation for trustworthiness—the bedrock of leadership.
Meeting with your team regularly to be sure you’re helping them succeed. Be vigilant about asking what your team needs, then resourcing them and removing obstacles. Be fully present (put that phone down and turn off those email notifications!) and avoid a pattern of cancelling or cutting them short.